Frequently Asked Questions

Frequently Asked Questions

I have an individual subscription. How can I access online content?
Individual subscribers can access online content by using the “Login/Register” button in the upper right-hand corner of our website. If this is the first time you are logging into our site, the email entered must be on file with us, and you will be asked to fill out a registration form. If you have problems accessing our site, please contact Customer Service at (800) 211-2769 Monday – Friday; 8 a.m. – 5 p.m. (Eastern)
What is The Medical Letter’s refund policy?
You can cancel your subscription for any reason within 30 days and receive a full refund. No refunds will be provided after 30 days from the date of purchase.
Is The Medical Letter on Drugs and Therapeutics available for smartphones?
The Medical Letter on Drugs and Therapeutics can be accessed from your smartphone and tablet devices via our website or downloaded as a free app. Please contact Customer Service at (800) 211-2769 Monday – Friday; 8 a.m. – 5 p.m. (Eastern) if you need further assistance.
What are the options for subscribing to The Medical Letter on Drugs and Therapeutics?
The options for subscribing to The Medical Letter on Drugs and Therapeutics are:

Individual: For personal use only. Excludes corporate and institutional use. Includes print, searchable online access, free individual CME exams, and Mobile App. Copyright laws strictly enforced. Subscribe

The Medical Letter Site License: For corporate and institutional use. The Medical Letter Site License is specifically tailored and priced to your unique circumstances. With a tiered site license pricing structure, any group, be it large or small, can afford economical access to all The Medical Letter has to offer.
I purchased an electronic issue, article, or handbook. How can I access it?
When an electronic issue, article, or handbook is purchased, two emails are sent: an order confirmation and an email with the electronic file attached. The issue, article, or handbook file can also be found when logged in by clicking your email address in the upper-right portion of the screen, then “My Orders”. A list of “Purchased Downloadable Files” appears under the “Online Orders”. Files can be downloaded using the link in the “Download” column.
Did you recently change your email address or do you use more than one email address?
You may have registered with a different email address. If so, try to log in using the other email address. Did your subscription expire? If so, your online privileges may have been removed. Or did you forget your password? If so, please refer to the next question. If you continue to have problems, please contact Customer Service at (800) 211-2769 Monday – Friday; 8 a.m. – 5 p.m. (Eastern) for further assistance.
I forgot my password. What do I need to do?
If an incorrect password is entered when logging in, you will be asked “Have you forgotten your password?” Click on the link, enter your email address on the form, and an email will be sent to you with instructions and a link that will allow you to reset your password. Does your password not work? Your password is case sensitive. Enter with the exact match of upper and lower-case and spaces as you did when you first subscribed. If you continue to have problems, please use the “Have you forgotten your password?” link.
I’d like to change my password.
Your password can be changed when logged in and going to “My Account”, which is accessible by clicking your email address at the top of our website.
How can I update my email address?
Your email address can be changed when logged in and going to “My Account”, which is accessible by clicking your email address at the top of our website. Your new email will also become your login id.
What is your cookie policy?
We do not collect personal information without your knowledge and permission, nor do we sell or distribute any site visitor data including information that may be collected as a natural byproduct of your visit.
Is the Adobe Reader really free?
Yes! The free Adobe Reader is available on the Adobe web site. Please note that Adobe Reader 7.0 or higher is needed to view PDF files on our website.